Support

Read This First!

When contacting the NC State Help Desk or other IT support staff, be sure to include:

• The URL of your website
• If you know, the name of your web hosting service (eg. wordpress.ncsu.edu or cPanel web hosting)
• Whether or not you’re an admin user on your website
• A detailed description of your issue

Thank you!

Basic Troubleshooting

For issues logging in with your username and password, please contact the NC State Help Desk.

Tutorials & Training

• OIT Design & Web Services provides free training workshops on various WordPress topics.
• Video tutorials are available to help walk you through the basics of using WordPress.
• Support documentation is available at WordPress.org.

Preparing for Gutenberg

With WordPress version 5.0 comes the release of the Gutenberg block-based editor.

• What is Gutenberg?
• Accessibility Issues
• Classic Editor Plugin
• Developer & Administrator Resources
• Practice with the New Editor

What Happens When I Upgrade?

• What to Expect When you Upgrade